Date: Every Tuesday
Activities: Helping With Hardware Deployments
Technical Information: How to Set Up Different Kinds of Hardware
Reflection: We got to the point where Vicki started to worry about me and Alex not having enough to do, which led to the categorizing tickets fiasco (see past blogs). So, using her many, many connections, she got us hooked up with the hardware team in building R to help with deployments. This team is in charge of all of the hardware replacements and repairs in SAS. The PC lab they have is enormous, with hundreds of cables and phones, laptops, desktops, and the most recent technologies. One of the managers in there was talking about how they received a refurbished 3D printer and made a dinosaur skull with it! Half of the room was named the Repair Depot, where, you guessed it, repairs would take place. They would then have procedures on how to check systems like quality control, to make sure that the system was fully functional again. Once a machine was fixed or new machines (that were ordered) were ready to go out to SAS employees, they would have deliverers come in and send it to them to their office. That was what Alex and I helped with, the delivering.
At first, Alex and I didn't have any clue of what we were doing. So we were assigned and partnered up with people who have already been doing deployments for years. I came to understand that all the people at SAS are friendly and approachable, not just the people in my division. Wherever we visited to deploy, we were always greeted with a smile, a joke or two, maybe a story. Deployments were also a great time for me to stretch my legs and get a break from sitting in front of a computer all day. We helped swap out batteries, docking stations (which I was fascinated by the first time I saw one), desktops, phones, Apple monitors, anything hardware related, we did it. It was a lot of untangling cables and unplugging and replugging wires into new machines. To be honest, it was quite a lot of fun, even though I occasionally got scratched up in tight spaces. But it was super fun to help deliver new hardware to different people in different buildings. Each building had their own unique style in regards to plants, art, and architecture.
Ever since I was introduced to computer games like Starcraft II back when I was still in middle school, I have come to love and appreciate the quality and the fun that comes in these packages and bundles of digitized bits. Currently I have my eyes set on the video game industry and getting into the realm of writing code for a video game. However, I know that the video game industry may not be as stable and generate proper income for a well-suited lifestyle for myself. That's why my career plans are more centered around getting degrees in Computer Science in order to broaden my career choices and to give me some flexibility on what I want to do. That being said, getting an internship at SAS has given me a fresh perspective of the workplace. Granted, SAS is one of the, if not the best, places to work, but I now know what it's like to work in an corporate that's not video games. It made me understand that there is so much more than just games and also that I would not like to have a job in the IT department when I am older XD.
At first, Alex and I didn't have any clue of what we were doing. So we were assigned and partnered up with people who have already been doing deployments for years. I came to understand that all the people at SAS are friendly and approachable, not just the people in my division. Wherever we visited to deploy, we were always greeted with a smile, a joke or two, maybe a story. Deployments were also a great time for me to stretch my legs and get a break from sitting in front of a computer all day. We helped swap out batteries, docking stations (which I was fascinated by the first time I saw one), desktops, phones, Apple monitors, anything hardware related, we did it. It was a lot of untangling cables and unplugging and replugging wires into new machines. To be honest, it was quite a lot of fun, even though I occasionally got scratched up in tight spaces. But it was super fun to help deliver new hardware to different people in different buildings. Each building had their own unique style in regards to plants, art, and architecture.
Ever since I was introduced to computer games like Starcraft II back when I was still in middle school, I have come to love and appreciate the quality and the fun that comes in these packages and bundles of digitized bits. Currently I have my eyes set on the video game industry and getting into the realm of writing code for a video game. However, I know that the video game industry may not be as stable and generate proper income for a well-suited lifestyle for myself. That's why my career plans are more centered around getting degrees in Computer Science in order to broaden my career choices and to give me some flexibility on what I want to do. That being said, getting an internship at SAS has given me a fresh perspective of the workplace. Granted, SAS is one of the, if not the best, places to work, but I now know what it's like to work in an corporate that's not video games. It made me understand that there is so much more than just games and also that I would not like to have a job in the IT department when I am older XD.
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| An example of the delivery sheet for hardware (this one is for hardware in Building H) |
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